LOOKU HUB TERMS AND CONDITIONS

1.       INTRODUCTION

Looku Hub is a Kenyan Marketplace Website complimented by a Mobile Application with supporting IT, logistics and payment infrastructure for the sale and purchase of consumer goods and services in its area of operation.

These Terms govern your access to the website and all the products related to Looku Hub. These Terms are a valid and binding contract between you and us. It is therefore important that you read and understand these Terms. You may not access the Website unless you agree to abide by these Terms without modification. By accessing the Website and/or registering on the Website, you signify your agreement to these Terms.

These terms and conditions shall apply to buyers and sellers on Looku Hub and will also govern the use of the marketplace/platform and services. Using our marketplace, you accept these general terms and conditions in full. If you disagree with these general terms and conditions or any part of these general terms and conditions, kindly desist from using Looku Hub.

If you use Looku Hub:

▪         Confirm to be 18 year of age and above,

▪         Binds you and other parties or legal entities in that business or projects to these terms and conditions

▪         Agree that these general terms and conditions shall reference both the individual use and the relevant person, company or legal entity unless otherwise advised.

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2.       ACCESS AND REGISTRATION FOR USERS

In order to be a Looku Hub User, it is essential that the following requirements are met:

• Be of legal age (At least 18 years of Age)

• Completely fill in the mandatory fields of the registration form, in which personal data such as username, e-mail and telephone number are requested.

• Accept & consent to these Terms of Use

• Accept the Privacy Policy

▪         Sellers on Looku Hub platform shall agree to the subscription policy.

▪         The User shall guarantee that all data about his identity are true, correct, and complete, pledging to keep them up to date.If the User informs any false, incorrect, or incomplete data or if Looku Hub considers that there are good reasons to doubt their

veracity, accuracy, and integrity, Looku Hub may deny access at the present or future use of Looku Hub or any of its content and/or services.

▪         Your account shall be used exclusively by you and it shall not be transferred to a third party. If you transfer to a third party then this shall be at your own risk.

▪         Looku Hub cannot guarantee the identity of registered Users, therefore, it will not be responsible for the misuse of a certain profile of a registered User, by non-registered third parties.

▪         Users should immediately inform Looku Hub of the removal, disclosure or loss of their username or password, through the Contacting Looku Hub through its support channels.

▪         Users will acknowledge ownership or give credit to owners on any images uploaded to Looku Hub platform during search or product upload.

▪         Users may delete their Looku Hub account on our marketplace at their own wish.

3.        TERMS AND CONDITIONS OF SALE AND PURCHASE

You acknowledge and agree that:

▪         The marketplace provides an online platform for sellers to sell and buyers to purchase products

▪         The platform shall accept binding sales, on behalf of sellers, but (unless Looku Hub is indicated as the seller). Looku Hub is not a party to the transactions between the seller and the buyer.

▪         A contract for the sale and purchase of a product or products will come into force between the buyer and seller, and accordingly you commit to selling the relevant product or products, upon the buyer’s confirmation of purchase via the marketplace.

▪         Subject to these general terms and conditions, the seller’s terms of business shall govern the contract for sale and purchase between the buyer and the seller. Notwithstanding this, the following provisions will be incorporated into the contract of sale and purchase between the buyer and the seller:

1.      The price for a product will be as stated in the relevant product listing.

2.      The price for the product must include all taxes and comply with applicable laws in force from time to time.

3.      Use of Image search feature on Looku Hub includes uploading images from user’s device storage. Incases where the user does not own the rights

to the image, selecting the option of crediting owners is availed and this will also mean Looku Hub does not own or copyright the images used.

4.      Delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other ancillary costs and charges, where applicable, will only be payable by the buyer if this is expressly and clearly stated in the product listing

5.      All Delivery Charges and Logistics of products will be as per arrangement of seller and Buyer, Looku Hub will not be a party to the delivery arrangements.

6.      Products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available by the seller to the buyer; and

7.      In respect of physical products sold, the seller warrants that the seller has good title to, and is the sole legal and beneficial owner of, the products and/or has the right to supply the products pursuant to this agreement, and that the products are not subject to any third party rights or restrictions including in respect of third party intellectual property rights and/or any criminal, insolvency or tax investigation or proceedings; and in respect of digital products the seller warrants that the seller has the right to supply

the digital products to the buyer.

4.  ​RETURNS AND REFUNDS

a.       Return of products by buyers and acceptance of returned products by sellers shall be managed by both the seller and buyer. Acceptance of returns shall be at the discretion of buyer and seller, Looku Hub will not be part of the agreement.

b.      Refunds in respect of returned products shall be managed by both the seller and buyer.

c.       Users should immediately report any fraudulent behavior on the platform originating from either the seller or buyer.

d.      Looku Hub will take punitive action through temporary or permanent restriction of access to Looku Hub, affecting the reported seller or buyer, if there is more than one reported complaint.

e.       Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.

5.  ​PAYMENTS

a.       Seller will abide by the 30 day monthly subscription fee of Kenya Shillings. 299. Failure to the payment, the seller shall seize access to the platform until the subscription fee is made.

b.      Users must make payments due under these general terms and conditions and in accordance with agreement of payment modes between buyer and seller.

c.       Buyers are cautioned to preferably pay for items after delivery.